Community Management Tools for Your Business
Community Management Tools for Your Business
Community management is a vital part of any business. It can be the difference between a thriving online community and one that is inactive.
If you’re running a business, creating and cultivating a sense of community among your customers and followers is important. Many tools are available to help you do this, from social media platforms to discussion forums.
Do you want to improve your Business?
This article will discuss the benefits of using community management tools and list some of the best tools.
If you’re looking for ways to improve your business, you should definitely be considering community management tools. These tools can help you connect with customers and clients in a more meaningful way and can help you build a stronger community around your brand.
What is Community Management Tool?
A community management tool is a piece of software that helps businesses and organizations to manage their online communities. These tools typically provide a platform for members to interact with each other and a way for the community manager to moderate content and keep track of member activity.
In recent years, community management tools have become increasingly popular as more businesses have recognized the value of building an online presence. While there are many different types of community management tools available, they all share one common goal: to help businesses and organizations connect with their customers and build stronger relationships.
Do People Need Community Management Tools?
In the age of social media, having a strong online presence is more important than ever. For businesses, this means having an active presence on platforms like Facebook, Twitter, and Instagram. But what about communities? With the rise of online communities, there has been an increase in the need for community management tools.
These tools help community managers keep track of conversations, identify influencers, and track metrics. They also help ensure that community guidelines are followed and that the community runs smoothly. While some people argue that community management tools are not necessary, the truth is that they can be a valuable asset for both businesses and communities.
Here are the 6 Community Management Tools that can help your Business to be Successful:
1. Brand24
Brand24 is a social listening platform that provides users with real-time data on online mentions of their brand. In addition to monitoring brand mentions, Brand24 also allows users to track competitor mentions and measure Sentiment (positive, negative, or neutral). The platform provides users with 24/7 monitoring, analysis, and reporting of online brand activity.
Key Features:
- Monitor online brand activity
- Track competitor mentions
- Measure Sentiment
Price: Free 14-day trial, Individual $59. $49 per month
2. Keyhole
Keyhole is a cloud-based community management tool that helps organizations to better engage with their members and customers. Keyhole provides a central place for community members to connect, share information and collaborate. It also offers a set of tools for managing community events, discussions, and other activities.
Key Features:
- Community management tools
- Event management
- Discussion forums
- Social media integration
Price: Free 14-day trial, $99 per month for the Basic plan, $149 per month for the Professional plan.
3. Social Bakers
Social Bakers is a social media management platform that provides users with the tools they need to manage their online communities effectively. The platform offers a range of features, including the ability to create and publish content, track engagement, and measure performance. Additionally, Social Bakers allow users to connect with other users to collaborate on projects or share best practices.
Key Features:
- Content management
- Engagement tracking
- Performance measurement
- Social media collaboration
Price: Pricing for Socialbakers starts at $200 per month
4. Tweetdeck
Tweetdeck is a social media platform that provides users with powerful tools for managing their Twitter accounts. As a result, it has become an essential tool for community managers who need to quickly and efficiently respond to tweets, DM’s, and mentions. With Tweetdeck, users can create custom timelines that allow them to see all the tweets they need in one place.
Key Features:
- Twitter management
- Custom timelines
- Tweetdeck teams
Price: Free
5. Grytics
Grytics is a social media management tool that allows you to measure your team’s social media performance, find industry influencers, and more. Grytics also offers a suite of community management tools that allow you to moderate your online community, engage with your members, and grow your audience.
Key Features:
- Social media performance measurement
- Influencer identification
- Community moderation
- Engagement tools
- Audience growth tools
Price: Basic plan is free. Premium plans start at $49 per month.
6. Sociality.io
Sociality.io is a set of tools designed to help community managers build and grow strong, engaged communities. The platform provides everything from customizable templates and batch-processing tools to reporting and analytics features. Whether you’re looking to launch a new community or scale an existing one, Sociality.io has the tools you need to get the job done. And best of all, the platform is free for small communities of up to 500 members.
Key Features:
- Customizable templates
- Batch-processing tools
- Reporting and analytics
Price: Free for small communities of up to 500 members. Plans for larger communities start at $99 per month.
These are just a few of the many community management tools available to businesses. The right tool for your organization will depend on your specific needs and goals.
Benefits of Community Management Tools
- Improved customer satisfaction
- Reduced support costs
- Increased sales and revenue
- Improved brand awareness and reputation
- Improved customer loyalty and retention
- Increased engagement with customers and employees
- Improved product development and innovation.
Tips on how to use Community Management Tools
- Before you select a community management tool, take some time to assess your needs and goals.
- Think about what features are most important to you and your team.
- Consider the size of your community and your budget.
- Once you’ve selected a tool, take some time to explore all its features and capabilities.
- And finally, don’t forget to measure your results so you can continue to improve your community management strategy.
FAQs
- How do I choose the right community management tool for my business?
- Before you select a community management tool, take some time to assess your needs and goals. Think about what features are most important to you and your team. Consider the size of your community and your budget. Once you’ve selected a tool, take some time to explore all its features and capabilities. And finally, don’t forget to measure your results so you can continue to improve your community management strategy.
- How much do community management tools cost?
- The cost of community management tools varies depending on the size of your community and the features you need. Some tools are free for small communities, while others offer free trials.
- How can I get started with community management?
- Before you select a community management tool, take some time to assess your needs and goals. Think about what features are most important to you and your team. Consider the size of your community and your budget. Once you’ve selected a tool, take some time to explore all its features and capabilities. And finally, don’t forget to measure your results so you can continue to improve your community management strategy.
In Conclusion
Community management tools can help businesses improve customer satisfaction, reduce support costs, increase sales and revenue, improve brand awareness and reputation, improve customer loyalty and retention, increase engagement with customers and employees, and improve product development and innovation.
We hope this article has helped you learn more about community management tools and how to use them. Thank you for reading!