Telefónica wanted to replace its outdated automated voice systems in its contact centers in order to improve resolution times and customer satisfaction.

Solution

Telefónica hired Amelia to handle customer service in Peru. The goal was to give customers a more natural interface for communicating with the business.

Results

The Amelia platform handles 4.5 million calls per month. She accurately recognizes customer intent on more than 90% of calls, and customer satisfaction has increased.

Digital Employee Builder

Amelia helps you build your own Amelia — a job-based, human-equivalent Digital Employee.

Optimize for Your Use Cases

The Digital Employee Builder is designed for business users with little experience in Conversational AI to quickly develop new use cases. Easily incorporate APIs, RPAs and visual components simply by conversing with Amelia during the design process.

Amelia assists users in building sophisticated and advanced new Digital Employees by offering suggestions and guidance during the creation of new roles and skills.

The Leading Conversational Marketing Optimization Platform

What is ChatFunnels?

The premiere conversational marketing platform.

Live Chat

ChatFunnels Live Chat connects your team with website visitors, allowing for meaningful, timely conversations.

Chatbot Builder

ChatFunnels easy to use drag-and-drop software automates qualifying leads and scheduling appointments.

FAQ bot

Answer questions and deliver solutions to your visitors through the Chatfunnels integrated knowledge base.

Account Management

Engage with website visitors, automate scoring qualification, book demos, and create pipeline opportunities.

ChatFunnels Live Chat

Buyers want answers now. Make your customers happy and don’t make them wait for answers! Use ChatFunnels Live Chat to connect with customers in real time.

Intelligent Saved Replies
Advanced Lead Scoring
Real Time Notifications
ChatFunnels Chatbot Platform

Use the ChatFunnels Chatbot to engage with your accounts and visitors, automate scoring, qualification and routing, book demos, and create pipeline opportunities.

ChatFunnels FAQ Bot

Answer questions and deliver solutions to your visitors through the ChatFunnels integrated knowledge base.

Intelligent Knowledge Base
Live Chat Integration
Flexible and Customizable

Leverage the Power of Conversational AI for Customer Service Automation and cut your Contact Center Costs by 50% and more.

Phone & Chat Service Interactions

Empowering enterprises to automate conversations for high volume customer support requests on any channel to deliver personalized experiences at scale.

Enterprise Conversational AI Stack

End-to-End Enterprise Conversational Automation Platform for Customer & Employee Service Automation

Low-Code Conversation Editor

Manage all conversations in an easy-to-use graphical interface with great flexibility

AI-based Language Understanding

Use Cognigy.AI’s powerful, fully integrated NLU in 20+ languages or bring your own NLU

Customization without constraint

Cognigy.AI gives developers all the flexibility they need to customize Cognigy.AI in TypeScript and JavaScript

Trusted by Thousands of Sales, Marketing, and Customer Success Teams

Conversational AI Solutions Scale Productivity for Revenue Teams Without Adding Headcount Costs
Today’s prospects and customers expect a response to an inquiry within minutes, not hours. Conversica AI Assistants engage as soon as an inquiry is made and can respond in seconds. Prompt, personalized, and persistent engagement from an AI Assistant helps teams discover more revenue opportunities while increasing workforce capacity – supercharging your revenue teams to perform their best at a fraction of the cost.

ATTRACT
Higher Quality Leads with Conversational Marketing
Strengthen the top of your funnel with up to 100% lead coverage and increased engagement rates. Connect website visitors to information instantly, pre-qualify new leads quickly, and drive higher registration to your webinars and events. Equipped with Conversational Marketing skills, your AI Assistant drives the next best action across chat, email, and SMS.

It’s easy to get started with ConversioBot. Simply copy and paste one line of code to your website, and your bot will start interacting with your visitors.

What Conversiobot Can Do For You

Increase Leads, Bookings & Sales
Users that interact with chatbots are more likely to convert.

Outperform Any Webform
Get key information like name, email and telephone through our smart chatbot templates.

Respond Instantly To Your Visitors 24/7
Get leads, bookings and sales even when your sales staff are asleep. No human involvement is required.

Reduce Traffic Costs By Converting Better
Get significantly higher ROI from every last cent of your advertising or SEO budget.

How Does ConversioBot Work?
When your visitor lands on your website, the chatbot interacts with them.
Through conversational marketing it converts them into a qualified lead or a customer.

Drift is the world’s first and only conversational marketing platform

Build your perfect chatbot in seconds
Using our Bot Builder, you can easily create the perfect conversation flow for your website in minutes.

Absolutely no code required!

Automate your sales funnel
Generate more qualified leads without forms
Rather than forcing high intent prospects jump through hoops to talk to your team, make it easy by qualifying your traffic in real-time.

Generate more leads with drift
Start more personalized sales conversations
Enable your sales team to have all the information they need to start qualified conversations with your future customers.

Convert more traffic with drift

Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences.

Personalized conversations maximize conversions

Capture, engage, and convert leads 24-7 with an always-on sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI.

Save your agents and customers’ time

Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest.

Monetize and optimize your customer service.

Heyday’s toolbox is filled with resources that save time and boost sales. Get access to data on what shoppers are looking at, filter conversations per department and team, and get a view on your agents’ performance. Distribute customer surveys in-chat to check the pulse on customer satisfaction to constantly improve your interactions.

Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day.

Discover and understand what consumers really want

Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated.

Measure and improve your conversations

Use Conversation Analytics to monitor your marketing, sales, and customer care KPIs in real time. Optimize your operations and gauge the impact of your Conversational Cloud investment.

Enterprise-grade security, reliability, and compliance

LivePerson applications, infrastructure, policies, and procedures are trusted by the largest companies in highly regulated industries around the globe.