AI-POWERED
Highly Conversational and Context-Aware Dialogs
Make every conversation count with meaningful, 24/7, customer relationships. Our AI enable natural language models that understand your users, making them happier.

WORK SMARTER, NOT HARDER
Simple for You to Build and Manage
Stay in control of your customer experience. Get insights and customize the flow and paths of conversations to match your brand on any channel or device.

Measure every customer experience, motivate your frontline teams, increase repeat business and referrals.

Measure Every Customer Experience

The simplest way to gather, understand, and act on customer feedback, based on the NPS® framework.

Motivate Your Frontline Teams

Use customer feedback to recognize, coach and engage your teams with an app that fits in their pocket.

Win More Repeat Business and Referrals

Identify what your best performers do and use it to lift the performance of the rest of your teams. All tied to real growth metrics.

Welcome to the Experience Economy.

Old school marketing just doesn’t work anymore. People now choose your product (or don’t) based on what your customers say about it, not what you say. The new playbook for growth is built on repeat , happy customers that spend more over time and recommend your product to others.

Our mission is to help businesses drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling your people to take action immediately.

Thousands of businesses around the globe use AskNicely to improve their customer experience and drive customer retention, revenue expansion and referrals. And we get awesome feedback from them – our own NPS is 71.2 and we’re consistently ranked as a leading customer feedback software on G2 Crowd.

Brandwatch is the perfect tool for any business looking to get a better understanding of their brand’s perception online. By tracking billions of conversations happening on social media each day, Brandwatch gives you deep insights into consumer trends, influencers, and more. With proprietary web crawler technology that extracts content from websites, blogs, news forums, video sites, Twitter, Facebook, image sites, and review sites – Brandwatch has everything you need to make informed decisions about your brand’s marketing strategy.

They also have some of the most insightful Brand reports

Brandwatch is an effective social media analytical tool that could track billions of conversations happening on these platforms every day. It tracks conversations on websites, blogs, news forums, video sites, Twitter, Facebook, image sites, and review sites. Brands can understand consumer insights, brand perception, trends, and influencers thanks to this software system. The tool uses proprietary web crawler technology to obtain content from these mediums. It searches through more than 80 million pages each day. The search-index technology will place the content in the index so your clients can search them by words. The software relies on natural language processing technology to analyze the sentiments of the clients.

A new kind of intelligence
Our products bring structure and meaning to the voices of billions of people, so you can make decisions that truly fit with consumer and buyer needs.

BRAND MANAGEMENT
Track brand health in real-time.
Stay confident in your brand perception. Monitor changes in sentiment, understand customer opinions, and track fluctuations in brand health.

CUSTOMER EXPERIENCE
Know what your customers think.
Drive a consumer-first culture by monitoring the customer journey and distributing insights directly to your organisation.

CONTENT STRATEGY
Create authentic personalized content.
Ensure original, personalized content reaches your target audience, and connect with them on topics they find relevant.

COMPETITOR ANALYSIS
Benchmark your performance.
Monitor share of voice and benchmark key metrics against your competitors to inform strategies, uncover opportunities, and detect risks.

INFLUENCER MARKETING
Optimize your influencer strategy.
Increase audience engagement by identifying and tracking top influencers and micro-influencers for your consumer base.

If you are looking for Brand Marketing Tools, then please do explore further.

Design-driven Voice of the Customer means machine-learning responsiveness in-survey.|

Design-driven Voice of the Customer means automatic curation of moments, not just metrics.|

Design-driven Voice of the Customer means powerful insights based on deep feedback.|

People will receive over 250 Billion requests to take a survey this year.
It’s no wonder that response rates are down and frustration is up. B2B or B2C, solving for this is what we do – for some of the best brands and enterprises in the world.

Customerville weaves survey questions tailored to your customers’ experience into your brand story using a proven blend of creative design, technology and behavioral science. The result is an award-winning feedback experience that engages customers and builds your brand. And it works flawlessly on any device, through any channel, and in any language.

Surveys That Go Beyond Webforms
OVERVIEW
Customerville powers this global, multi-brand, omni-channel retailer’s VOC program in every market, brand and channel. Customers are welcomed to a luxury-feel survey designed to ask respondents to expect the best. Surveys geo-detect location, automatically flexing language and local regulatory compliance steps based on a host of factors.

DESIGN-DRIVEN CONCEPTS
UGG employees present customers with aspirational photos and hero statements intended to set the bar high. Customers are then asked no-nonsense questions about how well their experience mapped to the employees’ hopes for it. Disappointed customers are instantly tracked to a “Red Flag protocol” to be sure UGG responds quickly enough to get in front of complaints appearing on social media.

Explore EVERYTHING
High velocity coverage of 10x the ideas in 1/10th the time.

Explore EVERYWHERE
Explore on web and on mobile. Explore across the full funnel.

Explore ALL THE TIME
Continuously optimize to the best-performing experience.

FOR MARKETERS
I need to…

Generate more leads
Increase customer sign-ups / engagement
Increase sales
Increase average order value
Improve booking process

FOR PRODUCT OWNERS
I need to…

Improve native mobile and web experiences
Improve page navigation
Optimize for search engines
Optimize the funnel
Optimize for price

The Evolv Solution
Find the best-performing customer experiences today.

Unlock the power of automated, full-funnel, multi-channel optimization.

Ease customer struggle. Generate more revenue.
Whether poor product engagement, underperforming landing pages, or broken checkout flows, FullStory reveals when, where, and why your customers experience friction on your website or app, making it easy for everyone across your organization to solve experience-related problems at scale.

Traditional web analytics don’t cut it anymore.
Dashboards leaving you with more questions than answers? With FullStory, you can analyze any digital interaction you want, no event instrumentation required. Then, press play to pivot from quantitative analysis to context-rich qualitative research. It’s the intuitive way you can confidently go from abstract to a-ha!

User details
Event stream
Astronomical scale.
Telescopic precision.
Digital experience is more than bounce rates and KPIs. That’s why FullStory was built to log and navigate billions of events at hyperspeed, helping you find the exact answers you need right when you need them.

Turn everyone into a digital experience changemaker.

INTEGRATIONS
Discover how FullStory supercharges your existing workflows with integrations for Intercom, Jira, Zendesk, and more.

TEAMMATES, TAKE NOTE
See something? Say something to your team by creating a note at an important moment in a session replay.

SHARING IS CARING
Get everyone on the same page by sharing sessions in email, Slack, or anywhere.

Meet your customers wherever they are
Your customers shouldn’t have to jump through hoops to tell you how they feel. Make it easy for them to give in-the-moment feedback in the channels that work best for them.

Integrate feedback into business systems
Easily share customer insights and drive meaningful actions through the business systems your teams use daily to get their work done, including Salesforce.

Excel at customer experience
Get the straightforward answers you need to build world-class CX programs. Visit our resources center for guides, videos, interviews with experts, and everything customer experience.

Trusted by B2B and B2C brands around the world
Join our customers that rely on GetFeedback to help them design and deliver world-class omnichannel customer experiences. Get your programs up and running in days, not months.

Assure optimal user experiences with HeadSpin—the world’s first Digital Experience AI Platform.

Digital Experience AI Platform
HeadSpin empowers development, QA, operations, and product teams to assure optimal digital
experiences throughout the development lifecycle.

Real Devices. 100+ Locations. Global Networks.
HeadSpin’s global device cloud enables mobile and browser testing on thousands of SIM-enabled devices deployed in 100+ locations on real carrier and WiFi networks around the globe. No emulation or simulation—ever. No SDK required.

Enterprise-Grade: Secure, Portable, On-Prem and Cloud Hosted
The HeadSpin Appliance provides a secure, portable, temperature-controlled enclosure for a wide variety of compatible devices, and allows RF access to the local WiFi or carrier network. Deploy on-prem, in the cloud, or anywhere.

The Difference is in The Data
From code and packet analysis to machine learning and computer vision techniques that surface unique audio, video, voice, streaming, page content, MOS, and other quality of experience metrics, HeadSpin gives you the data and AI-powered insights you need to assure flawless digital experiences for your users.

Customer Data Platform built on Open Data Stack for the needs of SAAS and
eCommerce companies focusing to grow their customer LTV

Empower sales and marketing teams to
trigger growth across the customer lifecycle
Intempt supports product-led companies running a PQL based sales motion
and Direct-to-Consumer eCommerce companies optimizing customer LTV

Acquire

Unify all data into a single, persistent customer record so you can identify and activate your users immediately

Engage

Automate cross-channel engagement touch points to deliver meaningful experiences where your customers are

Retain

Get insights on the customer’s journey to follow up with offers and incentives to lift them towards the efficient frontier line

Powerful enough for the
enterprise, but built for all
company sizes
At Intempt, we want go-to-market teams of all sizes to realize the benefits of a customer data platform. But investing in one can be a lot to take on for a smaller organization. We built our platform to be robust enough for the enterprise, but with the features and price point that make sense for all company sizes.

An open data infrastructure to unlock
your customer data

The Cloud era requires a less cumbersome, open technology that can cope with real- time streaming access. Intempt is an Open CDP backed with real-time behavioral insights, a powerful segmentation engine, and a suite of engagement tools so your team has everything they’ll need to grow customer LTV

Integrate data from
anywhere and
everywhere. Instantly.

Unlock and integrate your data to generate rich insights that drive engagement. Unify customer identity across channels to optimize lifecycle.

Segments
Segment audience with precision

Personalize customer experiences with deep
segmentation. Focus on your target
audience and deliver individualized
experiences that drive higher ROI.

Journeys
Engagement automation throughout the lifecycle

Create multiple cross-channel flows for each stage of the customer lifecycle. String them together for a fully automated engagement workflow across the entire lifecycle.

Insights
Insights to track experiences, not pageviews

Democratize data across your organization through visual, easy to use dashboards, reports, and ad-hoc analysis. Empower all teams with access to data that’s easy to understand—and put to work.

Use cases

A truly unified customer experience requires integration across the entire technology stack – including eCommerce platforms, Ad networks, Messaging services, CRM and customer experience channels.

Explore how our vendor integrations can improve your workflow to acquire, convert and grow througout the customer journey.

Refine the selection by filtering the use cases by industry, role and connectors.

Simply faster
Jahia streamlines DX development so you can go from idea to extraordinary experiences in record time.
More

Simply flexible
Jahia lets you build personalized customer experiences for today and iterate quickly for tomorrow.
More

Simply stackable
Integrate new and existing apps into your stack to create stand-out customer experiences.
Simply remarkable
Stand out from competitors by building customer experiences that truly engage across every digital touchpoint.