Anticipate Needs & Predict Behavior
Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Medallia – Text Analytics optimize experiences
Improve Outcomes
Make changes that matter by driving targeted actions to improve experiences before, during or after they occur

Medallia Dashboard
Four Core Experience Suites
Medallia – Customer Experience
CUSTOMER EXPERIENCE
Provide exceptional experiences to consumers at every touchpoint. Understand their needs, predict behaviors, and drive positive outcomes.

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Medallia – Business Experience
BUSINESS EXPERIENCE
Drive loyalty of your business customers by optimizing every interaction with every function in your organization along their journey.

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Medallia – Employee Experience
EMPLOYEE EXPERIENCE
Drive excellence and create a high performing workforce and drive employee excellence.

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Medallia – Product Experience
PRODUCT EXPERIENCE
Drive loyalty and embed the customer’s pulse into every decision along the product life cycle. Understand usage, A/B test concepts, and predict trends.

SearchBlox is an Enterprise Search, Sentiment Analysis & Text Analytics Tool for online professionals. Designed to help you search, analyse, and process a variety of data to improve your digital performance, it includes a range of innovative features to help you set up an enterprise search in just a few clicks.
Key features of SearchBlox Software include Enterprise Search, Sentiment Analysis, Text Analytics, Site Search, Website Crawling, eCommerce Search, Intranet Search, and Big Data Search. You can filter each search to find what you are looking for by date, file type, or source type, and you can integrate multiple websites on a single platform.

Enterprise Search, Sentiment Analysis & Text Analytics made simple.

Enterprise Search
Fast search to discover information across file systems, websites, databases, cloud or custom content. Integrate with websites and applications.

Sentiment Analysis
Analyze opinions and emotions associated with your products, services and people. Visualize trends for customer satisfaction and people surveys.

Text Analytics
Understand your customer experience and employee engagement levels through analysis of the text data available in your surveys and market research.

Site Search
Create a collection to crawl your website, add a search box to your website and customize the search results pages to match your brand. Integrate multiple websites with a single search box and provide federated search to find the right information.

eCommerce Search
Setting up a collection also allows you to search your product catalog available within a database or a CSV/Excel file. Filter on brand names, size, color, pricing and availability, or custom fields. Products can be recommended based on your customers’ shopping patterns.

Intranet Search
Help intranet users find the information they need from shared drives, databases, wikis, and custom applications. SearchBlox adds federated, faceted search to find this data with a single query. Filters can be organized by date, file type and source type.