Real Human Conversations
We follow up with customers manually. This allows us to answer customer questions in real-time to help convert the abandoned cart into a sale.

No Time Required from You
LiveRecover is always working on your behalf. Our live agents are contacting your customers seven days a week, from 8am-9pm in their timezone.

Fast, One-Click Setup
Setup and live within minutes. Connect your eCommerce platform to LiveRecover and we’ll automatically sync your abandoned carts.
Step 1
Someone was close to purchasing, but didn’t finish checking out.
During your checkout process, some people input their contact info. Our eCommerce integrations will automatically collect that contact info so we can follow up with those customers.

Step 2
We text them manually to see why they didn’t complete their purchase.
We use their contact info from the checkout process and contact them manually to understand why they didn’t purchase. The goal is to answer their questions and help them make a decision to buy.

46% of customers reply to our texts because we don’t force a sale. We’re here to help them, not annoy them.
We have a real team of people behind these texts to make them personalized and optimized for conversions (and trust). It doesn’t require any time or effort on your end.
Step 3
We answer their questions so they can feel comfortable purchasing.
Some people hesitate to buy because of a few simple questions. An email can’t answer these, but we can! A few common types of questions that we answer that delay the purchase are: shipping related, fit or measurement, and product-specific questions.

Where do we get this info? We get answers from your FAQ’s, product descriptions or forward people to your support team (last resort). This way, we help out your customers and represent your brand correctly.

Targeted feedback seamlessly integrated with your apps of choice

Understand your customer journey

Discover customer pains in key touch-points and track how you improve over time.

Gather feedback from new customers during onboarding, using CES survey

Measure satisfaction with parts of your service, using CSAT survey

Gauge your overall customer experience, using NPS survey

Learn what is unique about your service and judge if you’re ready to scale, using Product-Market Fit survey

Simple & Customizable

Integrate SatisMeter and Segment with just one click

Customize your targeting with user traits

Launch surveys on your website and mobile app (iOS and Android)

Embed surveys in email with the email client of your choice

Control exactly when surveys show with event triggers

All your feedback in one place

No more stress trying to remember anecdotal feedback

All feedback scientifically collected and gathered in easy to understand dashboard

Unlimited users, so no hassle with user access

Share your survey results quickly and easily via a public link

Send new feedback directly to Slack, Intercom, Salesforce and more …

Temper measures how your customers feel about your business so you know what to improve

Who knew making sure your customers are happy could be this easy?

There are 3 ways to implement Temper, so you can stay in touch across all aspects of your business.

Tab

Shows up at the bottom right of every page you install it on. Great for gauging how satisfied your users are with your entire product.

Inline

Is placed within your page anywhere you’d like to get feedback on a specific item or experience.

Email

Goes at the end of any email you’d like. Perfect for gauging how your customer support interactions are going!

About

Temper measures how your customers feel about every aspect of your business so you know what to improve. Plainly put, you can now know how your customers feel about every part of your company or product. All the time.

Our AI turns your survey, chat and complaint data into real insights. In minutes.

Immediate value from your data. No heavy lifting.

Instant and accurate

Bottoms-up analytics adapts as your customers and business change – automatically. Discover highly accurate, specific themes in your data. In minutes.

Clear visual answers

Purpose-built reporting & visualizations that answer your questions right out of the box. What drives your metrics, what works, what doesn’t, what’s new.

Single view of your customer

Packaged integrations with the systems you already use for surveys, social, contact center etc. Consistent and unified analysis.

Get started with your personalized demo

Complete the form to get in touch with one of our experts to see the Thematic platform in action. We’ll show you how you can use Thematic to find actionable insights in your feedback in just minutes, and how you can get a unified view of what your customers need regardless of feedback channel.

HOW IT WORKS

Collect feedback
in one single place.
Internally, or share it with your users.

Feedback Boards
Keep your customers engaged with optimizing your product based on real feedback.

Private or Public
Widget
User SSO
Custom domain
Pssst.. we even have dark mode!
All Features
Demo
board new
roadmap new
Roadmap
Inform your customers of all the upcoming cool features you’re working on.

Predict user behavior. Create winning experiences. With UserIQ, you’ll finally prove that customer success is company success.

Customer Health, Reimagined

Spot changes in health score over time. Analyze feature usage and sentiment. Make smart decisions. In one beautiful spot. With the UserIQ customer health dashboard, you’ll simply forecast change more accurately.

Customer Success is Company Success

Saying your SaaS company is “customer-centered” is one thing. Making it customer-centered is another. UserIQ equips Customer Success teams with health insights and engagement tools that can be shared across the entire organization — from the Product team to the C-suite.

Customer Success Teams

Gauge customer health. Understand product usage. Act on Voice of the Customer feedback. Look at you, customer success genius.

Product Teams

Track app usage. Predict user behavior. Guide customers to value. Building a product roadmap? It all starts here.

C-Suite

Turn your customer success investment into a profit center. Cut churn. Drive expansions. Improve advocacy. Win.